Refund policy

Return and refund policy

Made-to-order products

Our made-to-order products are produced for your order. Except
where required by law, we do not accept returns or exchanges for a
change of mind or because you selected the wrong size or color.
Please check the product details and size guide before ordering.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged,
defective or different from what you ordered, contact us promptly at
wearlocalthread@gmail.com. Include your order number, a description of the
issue and clear photos showing the item and the problem. We will
review the issue and arrange an appropriate replacement or refund.

If you cannot provide photos, contact us so we can discuss how to
assess the issue.

Return instructions

Please contact us before sending any item back. We will tell you
whether a return is needed and provide instructions. Do not send
items directly to a production partner without instructions from us.

Refunds

We will notify you of the outcome after reviewing your request and
any required evidence or return. Approved refunds will be issued to
your original payment method. Your bank or payment provider may
need additional time to post the refund. Contact us if an approved
refund has not appeared.

Your rights

This policy does not limit your rights under applicable consumer
protection laws, including rights relating to defective, incorrectly
described or undelivered goods.

Contact

For questions or help with an order, email wearlocalthread@gmail.com.